Recently, I spoke with one of our clients, Cynthia Davies from the Minneapolis Clinic of Neurology. She’s not only the Director of Human Resources there, she’s also a valued Madd-Steiny partner. Cindy and her team are in the middle of implementing our respectfull teams program across the organization. I asked Cindy why she chose this program, given that she had lots of choices in the marketplace. Here’s what she had to say:
“This program is in line with our core values in 2004, which includes ‘building a respectful work environment’. Since we rolled out the core values, we have always strived to link them to programs, training and decisions we make in the organization. To me, it seemed logical that this was a program we could use to emphasize our core values and build upon our strengths.”
Since they introduced the program in late 2009, Cindy has seen lots of discussion around the concepts of respect. “I have noticed people talking about respect much more. People are asking themselves: What can I do to achieve the results I want?’ and What can I do to change the course of things?”
Finally, I asked Cindy about her hopes for the organization after the program is presented to everyone in the organization. Cindy said: “My hope is that everyone will see that it’s all about how we treat people. If we do a good job behind the scenes, it will filter out to the patients. You can’t help it! You feel it as a patient and a customer when there is a respectful culture.”
Madd-Steiny clients like Cindy at the Minneapolis Clinic of Neurology are discovering the power of respect. Are you ready to build a respectful culture? Visit our website to see how Madd-Steiny can help.
