Posted on May 17th, 2010
I’m leading a workshop on change for a client in a couple of weeks and fear is always on the agenda whenever we talk about change. Fear of the unknown associated with change generally has a significant influence on people, and I’m no exception. If I allow myself to, I can imagine all sorts of lousy things happening. So can lots of other people. And, thus . . . the acronym: False Evidence Appearing Real. One of Mark Twain’s famous quotations goes like this: “I have been through some terrible things in my life, some of which actually happened.”
When faced with change, there are certainly a lot of unknowns. We don’t know what’s coming. Nonetheless, we sometimes make stuff up about change and it’s usually stuff that brings forth fear. The acronym reminds us that often what we make up is an illusion. It just appears true because we’re really good at painting portraits of calamity. We need to stop because what we make up might eventually become our reality.
As leaders, we have an extra responsibility of helping our teams eliminate false evidence from their point of view. We must ask ourselves how we behave in the face of change. If we make stuff up and act as though it’s real, that gives our teams a first-class ticket to the do the same. Choose instead to make stuff up that paints a positive picture of the future. Help others prepare for change by staying grounded in reality and dealing with what’s important moment by moment. Here are some other things you can do to help your teams fight F.E.A.R.
- Establish and reinforce a clear vision. What’s the outcome or the end game? When everyone has a shared focus on a positive outcome, it’s easier to focus on possibilities rather than calamities.
- Talk about loss. Any change involves some letting go. So, allow it to be a natural part of the process. Sometimes what we make up is that what we have to let go of is far superior to what’s coming, and that’s often not the case.
- Talk about potential. Help people see the possibilities as they emerge and become clear. Highlight them and link them to the overall vision of success.
- Nip F.E.A.R. in the bud. When you hear false evidence being widely reported, call the team together and clear things up. Make sure any “buzz” about what’s coming is constructive and truthful.
- Reinforce strengths. Remind your team members that they are capable and competent and that you have faith in their ability to persevere and succeed through change. Sometimes, people’s fear is nothing more than a worry about failure. Clear that up right away.
Fearlessly,
Lynae